REFUND & RETURNS POLICY

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Overview

If your item:
  • arrived damaged,
  • Is defective,
  • is not the product you ordered or
  • is not functioning as legitimately expected
you may return it to us for a replacement or a full refund. This must be done within 7 days from the day you received the item.
 
Please note that purchases through Ebay lead to a completed contract of sale.  Therefore, a ‘change of mind’ does not equate to an entitlement to either a replacement, or a refund.
 
Please  contact with us for our return address. Thank you in advance!
 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@labsupply.com.au.

 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@labsupply.com.au and send your item to: 3B/87 Allingham Street, Condell Park, NSW 2200.

 

Shipping returns

To return your product, you should mail your product to: 3B/87 Allingham Street, Condell Park, NSW 2200.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Need help?

Contact us at info@labsupply.com.au for questions related to refunds and returns.